Privacy Policy

 

Cathartic Collaborations is committed to protecting your privacy and handling your personal information in a safe, respectful and responsible way.

 

This Privacy Policy explains how Cathartic Collaborations collects, uses, stores and protects personal information when you visit our website, purchase digital products, enrol in programs, participate in webinars or group learning spaces, contact us, or otherwise engage with our services.

 

This policy applies to Cathartic Collaborations’ website, online store, digital products, professional development offerings, supervision programs, webinars, community spaces and related communications.

 

1. Information We Collect

 

We may collect personal information that is reasonably necessary for our business, programs

and services.

 

This may include:

• your name

• email address

• billing or payment details

• contact details

• program, webinar or product selections

• enrolment or registration information

• information you provide through emails, forms, questionnaires or community spaces

• newsletter or mailing list preferences

• website usage information, such as analytics or cookie data

• IP address, device information, browser information, page interaction information, referral links and other website usage data collected through cookies, analytics or similar technologies

 

We aim to collect only the information needed to provide our services, programs and products safely, effectively and lawfully.

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2. How We Collect Information

 

We collect personal information when you provide it to us directly, including when you complete a contact form, subscribe to our mailing list, purchase a digital product, enrol in a program, register for a webinar, participate in a group learning space, email us, or otherwise communicate with us.

 

Some information may also be collected automatically when you visit our website, such as website usage data, cookies, analytics information, device information, browser information or IP address.

 

3. Sensitive Information

 

You may choose to share sensitive information with us, particularly in the context of supervision, professional development, group programs, webinars, community spaces or other learning environments.

 

This may include information about:

• neurodivergence

• disability

• health or mental health

• access needs

• identity or lived experience

• professional experiences

• workplace or practice-related experiences

 

Please only share what feels appropriate for the context you are participating in.

 

Cathartic Collaborations will only collect sensitive information where it is reasonably necessary, where you have provided consent, where you have chosen to share it, or where otherwise permitted or required by law.

 

4. How We Use Your Information

 

We may use your personal information to:

• process purchases, enrolments and payments

• provide access to digital products, resources, programs, webinars or supervision materials

• manage program participation, webinar registrations, group sessions or community platform access

• send program updates, reminders, resources or administrative information

• respond to enquiries or support requests

• provide newsletters, promotional offers or marketing communications if you have opted in to receive them

• improve our website, products, services and customer experience

• meet legal, accounting, administrative, professional or regulatory obligations

• protect the rights, safety and integrity of our business, participants, clients and community

 

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email.

 

5. How We Communicate With You

 

We may contact you by email or through relevant website, program, course, webinar or community platforms.

 

We may contact you to provide service-related information, respond to enquiries, send purchase or enrolment confirmations, provide access details, share program updates, deliver resources, notify you of changes to an offering, or provide support.

 

If you have opted in to receive newsletters or marketing communications, we may also contact you with updates, resources, offers or information about Cathartic Collaborations. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

 

6. Website, Store and Digital Product Purchases

 

When you make a purchase from our website or online store, we may collect information needed to process your order and deliver your digital product or resource.

 

This may include your name, email address, billing details, payment information and the product or service purchased.

 

Payment information is generally processed through secure third-party payment providers. Cathartic Collaborations does not usually store full payment card details directly.

 

7. Programs, Webinars, Supervision and Group Learning Spaces

 

Cathartic Collaborations may offer programs, professional development, supervision, webinars, online courses, group learning spaces and related resources.

 

This includes offerings such as the Ripple Framework of Neurodivergent Flourishing: Supervision Program.

 

For these offerings, we may collect information needed to enrol you, provide access to materials, manage participation, communicate with you, and support the delivery of the program.

 

This may include:

• your name and email address

• payment or enrolment details

• program option selected

• webinar or group session registrations

• access needs or participation preferences you choose to share

• information shared through emails, forms, community spaces or program platforms

 

8. Group Spaces and Confidentiality

 

Some Cathartic Collaborations programs may include live webinars, group sessions, supervision spaces or online community spaces.

 

If you participate in these spaces, other participants may see or hear information you choose to share.

 

All participants are expected to engage respectfully and follow the Community Guidelines.

 

However, confidentiality cannot be absolutely guaranteed in group or online spaces.

 

Please share thoughtfully and only disclose information that feels appropriate for the context.

 

9. Third-Party Platforms and Services

 

Cathartic Collaborations may use third-party platforms and service providers to help deliver our website, store, programs and communications.

 

These may include, but are not limited to:

• website and store platforms, such as Wix

• payment processors, such as PayPal, Stripe, Wix Payments or other payment providers

• webinar or meeting platforms, such as Zoom

• email, newsletter or communication platforms

• course, program or community platforms

• cloud-based storage or business administration tools

 

Our website and online store is hosted through Wix. Wix provides the online platform that allows us to share information, sell products and services, and communicate with visitors, customers and participants. Information submitted through the website may be stored through Wix’s data storage, databases and applications.

 

Payments may be processed through secure third-party payment providers, such as PayPal, Stripe, Wix Payments or other providers we choose to use. These providers process payment information according to their own privacy policies, security practices and legal obligations.

 

These third-party providers may collect, store or process your information according to their own privacy policies and terms.

 

We aim to use reputable providers and only share information with third parties to the extent needed for them to provide their services or where otherwise required by law.

 

10. Cookies and Analytics

 

Our website may use cookies and similar technologies to support website functionality, remember preferences, analyse website traffic and improve the user experience.

 

Cookies are small files stored on your device. You can choose to disable cookies through your browser settings, although this may affect how some parts of the website function.

 

We may also use analytics tools to understand how visitors use our website. This information is generally used in an aggregated or de-identified way where possible.

 

Third-party services used on our website, such as Wix, analytics providers, embedded content, payment providers or other applications, may also use cookies or similar technologies. These third-party services may have their own privacy policies and cookie practices.

 

11. Storage and Security

 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

 

Personal information may be stored in systems such as:

• website platforms

• email systems

• payment platforms

• course or program platforms

• internal business systems

• cloud-based storage services

 

While we take reasonable steps to protect your information, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.

 

12. Accessing, Correcting or Deleting Your Information

 

You may contact us to request access to, or correction of, personal information we hold about you.

 

We may need to verify your identity before responding to your request.

 

If you believe the information we hold about you is inaccurate, incomplete or out of date, please contact us so we can take reasonable steps to correct it.

 

You may also contact us to request that we delete personal information we hold about you, withdraw your consent to certain uses of your information, or ask us to stop sending you marketing communications.

 

We will respond to these requests in accordance with applicable legal, professional, administrative and record-keeping obligations. In some circumstances, we may need to retain certain information where required or permitted by law.

 

13. Privacy Concerns and Complaints

 

If you have concerns about how your personal information has been handled, please contact us first so we can try to resolve the issue.

 

You can contact us at:

contact@catharticcollaborations.com.au

 

For Ripple Framework program-specific privacy concerns, you may also contact:

ripple@catharticcollaborations.com.au

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Office of the Australian Information Commissioner
Phone: 1300 363 992
Website: www.oaic.gov.au

 

14. Updates to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices, services, platforms or legal requirements.

 

The most current version will be available through our website or participant communications.

If we make material changes to this policy, we may take reasonable steps to notify you, such as updating the policy on our website or communicating the change through relevant participant or customer channels.

 

Your continued use of our website, products, programs or services after any changes indicates your acceptance of the updated policy.

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