Frequently Asked Questions
Does Cathartic Collaborations provide brief appointments or phone calls to assess staff/client fit?
No. We encourage you to explore our website to identify if Cathartic Collaborations is a good fit for you. If you have any specific questions that are not answered by the content on our website, you are welcome to email us at contact@catharticcollaborations.com.au.
What are Cathartic Collaborations fees?
Information about our fees can be found here.
What days/times are Supervision appointments available?
Mondays & Tuesdays 9am-4pm.
Does Cathartic Collaborations provide crisis support?
No. Cathartic Collaborations is not a crisis service. If you are in a mental health crisis, please call 000, MH Call at 1300 64 22 55 (QLD) or Lifeline at 13 11 14
Can accommodations be made to meet my neurodivergent needs?
Yes. Please let Cathartic Collaborations know if you have any specific sensory, communication, executive functioning or learning needs that need to be addressed to fully engage in our services.
Can I interact with Cathartic Collaborations on social media?
You are welcome to follow us on social media. However, to protect your privacy and confidentiality, service related discussions should only take place during appointments, not through direct messages or comments on social platforms.
Do you provide any resources?
Yes. We offer educational and therapeutic resources to assist clients, families, and other professionals. You can explore our range of resources here.
What ethical standards does Cathartic Collaborations follow?
We adhere to the Australian Association of Social Workers (AASW) Code of Ethics, ensuring the highest standards of care and professionalism.
What is the Supervision cancellation policy?
Cancellations must be made with at least 24 hours' notice to avoid a cancellation fee (full fee of service booked). This policy is consistently applied across all late cancellations for all clients of Cathartic Collaborations to maintain fairness and stated in our service agreements/consent forms provided prior to engagement in our services so our clients can decide whether or not they are happy to engage in our services in consideration of our cancellation policy.
Cancellation policies and fees are common practice and most services have a 24 or 48 hour cancellation policy. At Cathartic Collaborations, we are committed to being fair with our fees so we have a 24 hour policy to balance the needs of our clients and the business. We also provide a reminder email the day before including our cancellation policy and a link to cancel online to enable our clients a chance to let us know if they need to cancel before the 24 hour notice period.
What happens if I want to discontinue Supervision services?
You can discontinue services with 24 hours' notice before a scheduled appointment. If you do not attend or book appointments for two months, your file may be closed, and your spot offered to someone on the waitlist.